Our Service
Our team of passionate, highly motivated and extremely conscientious Domestic Assistants take care to look after our customers’ properties paying meticulous attention to detail at all times. We know how important it is to our clients that their properties are consistently prepared for their guests with their own individual preferences and requirements in mind. Whether we receive a referral from a property agent or contact from an owner directly the same process is followed. The first step we take is to schedule a meeting with the owners/agents at the property. At this meeting one of our Team Leaders introduces the services we are able to offer and answers any questions the owner/agents may have to ask. They will discuss the property and its specific requirements along with the owner/agent’s preferences. A form is completed which enables a quotation to be produced.
Once services are confirmed, a property file is created on our computer system where all the necessary details relating to the property are stored safely, for our reference, to ensure seamless service delivery without the need to contact owners/agents with unnecessary queries. A physical file is also created for each property with every detail required by our Domestic Assistants to enable them to carry out the changeover cleaning service. The file includes photographs which show how each room is to be left at the end of the changeover.
Our changeover cleaning services are completed with the use of a comprehensive checklist which ensures that nothing is missed. The checklist also facilitates the communication of any issues which need to be dealt with back to office staff so that they can arrange for them to be addressed accordingly. The checklist safeguards agents/owner’s interests as it links issues and any damages to the associated changeovers and guests so that they can be contacted where required. Once complete, the checklist is signed and dated by the Domestic Assistants who carried out the changeover. It is then returned to the office to be filed electronically, for future reference.
Our customer feedback
A quality and reliable service is at the heart of what we do
"We have been using South West Domestics for servicing our holiday lodge since we purchased it in the summer of 2017. The team have been great, always professional and pro-active, completing the servicing to a high standard. The managers are helpful and responsive when we have any questions and we would have no hesitation in recommending them."
Mr & Mrs Caple, Cedar Park
“I would be happy to recommend SW Domestics, for cleaning, laundry & property management services. We’ve worked with them throughout the 2017 season and have found them to be very professional, with a friendly and helpful approach. They cover many Sykes properties and receive excellent feedback from our guests and owners.”
Lucy Williams, Managed Services team at Sykes Holiday Cottages
“My daughter and grandson stayed in your cottage this weekend, and they were very happy during their stay. It’s beautifully clean, cosy and so pleasant to be in. Flowers & wine were an extra added treat. As a result, I’d now like to book for myself and my husband. Thank you!”
Lyn, UK
“I would highly recommend South West Domestics. I was in a very tricky situation, having been let down badly by my previous contractor (who had let things at my holiday home really slide). Luke and his team were incredibly responsive and creative as they put together a plan to get my house back in order, ready for the next guests. Work was completed to a very high standard and delivered at a competitive rate.”
Claire, Atlantic Reach Holiday Village
“Just a quick note to say that I find South West Domestics to be extremely helpful and friendly. It is such a refreshing change to get such a proactive response when reporting issues.”
Melissa Hough, Sykes Cottages
“South West Domestics did a superb job. They were very professional, thorough and friendly. The house has never been so clean. I can thoroughly recommend them. Great work!”
Mark R, Yell